FLIPEX is a digital platform owned and managed by FlipXpress Digital Technologies Limited. It enables its users—known as Flippers—to trade digital assets, including gift cards and cryptocurrencies, and to make bill payments. Flippers can Flip gift cards and cryptocurrencies for cash directly on the FlipEx platform. The term Flip refers to trade activities conducted on FlipEx and may be used in its various grammatical tenses across this agreement.
DATA PROTECTION:
FlipEx hereby agrees to obtain the consent of the user for the sharing of information (including personal information) with necessary financial institutions for the administration of services. We comply with the Nigerian Data Protection Regulation (NDPR) 2019. You agree not to use FlipEx to facilitate any illegal activities. FlipEx shall not be liable for any losses arising from the user’s decision to use our services. Your account may be terminated if you provide false or misleading information. You also consent to receive correspondence from FlipEx via email, SMS, in-app notifications, or other platforms. You are responsible for maintaining the security of your credentials (PIN, password, etc.) and are not permitted to share or transfer your account to another individual. Misrepresentation (e.g., fake phone numbers, fake country of origin, fraudulent documents) is prohibited. FlipEx may request identity verification at any time. Failure to comply will be considered a violation of these Terms. FlipEx may change these terms or suspend your account at any time, with or without notice.
ACCEPTANCE AND CHANGE OF TERMS:
If you do not agree with these Terms, do not use FlipEx. By accessing FlipEx services, you accept these Terms. We may revise these Terms without prior notice. You should check back regularly. Significant changes will be communicated via your registered email address.
TRANSACTIONS:
Gift Card Transactions initiated on FlipEx are processed immediately and cannot be canceled, except if FlipEx has no offer for the card or is unable to buy the card. If FlipEx declines any card, FlipEx will not be liable for the value or recovery of such a card. FlipEx issues unique wallet addresses to each user for specific cryptocurrencies. Flippers are responsible for checking that they use the correct network and wallet address. Sending crypto through the wrong network or address is at the user’s risk. FlipEx may attempt recovery through partners but offers no guarantees. Trade orders are binding. You acknowledge that the gift cards or crypto assets traded belong to you and were obtained legally. FlipEx does not guarantee 24/7 uptime and is not liable for any losses due to downtime or service unavailability. FlipEx has no obligation to repurchase assets once sold. It is your responsibility to handle all related taxes.
INVESTIGATIONS:
FlipEx reserves the right to investigate and suspend any user accounts that may have violated these Terms. Suspicious activity may be reported to the appropriate authorities. Content or materials may be removed without notice if they violate any term.
ACCOUNT MONITORING, SUSPENSION, AND TERMINATION:
Your account may be suspended or terminated if you violate these Terms or applicable laws, engage in fraud or misrepresentation, fail to respond to verification requests, or provide payment details via unauthorized channels. You must be able to provide proof of transactions up to 180 days post-trade.
PROHIBITED ACTIVITIES:
You may not: gather or steal user information; use fake credentials or disguise identity; reverse-engineer the platform; exploit the system or create artificial vulnerabilities. Violations may be prosecuted under Nigerian law.
AML POLICY:
FlipEx is committed to fighting financial crimes and will comply with all anti- money laundering (AML) and counter-terrorism financing (CTF) regulations, including appointing a compliance officer to monitor day-to-day transactions, creating a Risk Committee to oversee compliance, performing KYC checks based on user risk level, and retaining customer data in accordance with applicable laws. Suspicious transactions will be flagged, and training will be provided to staff to maintain compliance.