Flipex Terms & Agreement

FLIPEX is a digital platform owned and managed by FlipXpress Digital Technologies Limited. It enables its users—known as Flippers—to trade digital assets, including gift cards and cryptocurrencies, and to make bill payments. Flippers can Flip gift cards and cryptocurrencies for cash directly on the FlipEx platform. The term Flip refers to trade activities conducted on FlipEx and may be used in its various grammatical tenses across this agreement.

DEFINITIONS

The following terms, as used in this agreement, have the meanings set out below:

  • “Platform” — the FlipEx website, mobile application, software, and all associated services.
  • “User” / “Flipper” — any individual who registers for or accesses the FlipEx Platform.
  • “Services” — all features and functions provided by FlipEx, including gift card trading, cryptocurrency conversion, bill payments, and wallet services.
  • “Digital Currency” — any cryptocurrency supported on the platform, including but not limited to Bitcoin, Ethereum, USDT, and others.
  • “Account” — a registered user profile on the FlipEx platform.
  • “Flip” / “Trade” — any buy, sell, or exchange activity conducted on the platform.
  • “KYC” — Know Your Customer; the identity verification process required for platform access.
  • “AML/CTF” — Anti-Money Laundering and Counter-Terrorism Financing.
  • “Terms” — this Terms & Agreement document, as updated from time to time.

Acceptance of Terms

By accessing or using the FlipEx platform — whether via our website, mobile app, or any associated service — you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using our services immediately.

  • These Terms apply to all users of the FlipEx platform.
  • We may revise these Terms at any time. Significant changes will be communicated to your registered email address with at least 30 days’ notice where possible.
  • Your continued use of FlipEx after any update constitutes acceptance of the revised Terms.
  • It is your responsibility to check these Terms regularly.

Eligibility

To use the FlipEx platform, you must meet all of the following requirements:

  1. Be at least 18 years of age, or the legal age of majority in your jurisdiction.
  2. Have the legal capacity to enter into a binding agreement.
  3. Not have been previously suspended or banned from the platform.
  4. Have successfully completed the registration process.
  5. Pass all KYC and compliance checks required by FlipEx.
  6. Not be in violation of any applicable law, including anti-money laundering, anti-corruption, or counter-terrorism financing regulations.

Most Flippers are 18 and above. If FlipEx has reason to believe a user does not meet these eligibility requirements, it reserves the right to suspend or close the account at any time.

Account Registration & Security

Registration

When creating an account, you agree to:

  1. Provide accurate, complete, and up-to-date personal information.
  2. Not use false credentials, fake phone numbers, or fraudulent documents.
  3. Not impersonate another person or misrepresent your country of origin.
  4. Promptly update your information if it changes.

Providing false or misleading information may result in immediate account termination.

Account Security

You are solely responsible for the security of your account. Specifically:

  1. Keep your PIN, password, and all login credentials strictly confidential.
  2. Do not share your account or transfer access to another individual.
  3. Do not grant third-party access to your account without understanding that you remain fully liable for all activity arising from that access.
  4. FlipEx will never request your login credentials via email, SMS, social media, or any other channel.

FlipEx is not liable for any loss or damage resulting from unauthorized use of your credentials.

Identity Verification

FlipEx reserves the right to request identity verification at any time. This may include querying public records or requesting supporting documentation. Failure to comply with a verification request will be treated as a violation of these Terms.

Data Protection & Privacy

FlipEx is committed to protecting your personal information in compliance with the Nigerian Data Protection Regulation (NDPR) 2019 and applicable Nigerian data protection laws.

By using the platform, you agree to the following:

  • FlipEx may collect and share your information with relevant financial institutions as necessary for the administration of our services.
  • You consent to receive communications from FlipEx via email, SMS, in-app notifications, or other platforms.
  • Your data will be retained in accordance with applicable laws.

For full details on how we collect, use, and protect your data, please review our Privacy Policy.

ACCEPTANCE AND CHANGE OF TERMS

If you do not agree with these Terms, do not use FlipEx. By accessing FlipEx services, you accept these Terms. We may revise these Terms without prior notice. You should check back regularly. Significant changes will be communicated via your registered email address.

TRANSACTIONS

Gift Card Transactions
  • All gift card trades are processed immediately upon submission and cannot be cancelled, except where FlipEx has no offer for the card or is unable to purchase it.
  • If FlipEx declines a card, FlipEx bears no liability for the value or recovery of that card.
  • By submitting a trade, you confirm that the gift card belongs to you and was obtained legally.
Cryptocurrency Transactions
  1. FlipEx issues unique wallet addresses to each user for specific cryptocurrencies.
  2. You are solely responsible for verifying the correct wallet address and network before sending any cryptocurrency.
  3. Sending cryptocurrency to the wrong address or via the wrong network is entirely at your risk. FlipEx may attempt recovery through third-party partners but offers no guarantees.

FlipEx is not liable for any loss or damage resulting from unauthorized use of your credentials.

General Transaction Terms
  1. All trade orders are binding once submitted.
  2. Rates displayed on the platform are dynamic and subject to change without notice. A displayed rate is not guaranteed until a trade is confirmed. You can check current rates using our Rate Calculator.
  3. FlipEx does not guarantee 24/7 platform uptime and is not liable for losses arising from downtime or service unavailability.
  4. FlipEx has no obligation to repurchase any asset once it has been sold.
    5. You must be able to provide proof of transactions for up to 180 days after any trade.

Transaction Modification

FlipEx reserves the right to modify a transaction if it was submitted with incorrect details, whether perceived or confirmed. Any modification made by FlipEx will be in the best interest of the user or the platform, and in line with our quality assurance standards.

By using FlipEx, you agree to this right of modification and acknowledge that it does not constitute a waiver of any of our other rights under these Terms.

Prohibited Activities

You may not use the FlipEx platform to:

  1. Trade in gift cards or crypto assets that were not legally obtained by you.
  2. Engage in, facilitate, or support any fraudulent activity, including defrauding FlipEx, its users, or any third party.
  3. Provide false, misleading, or deceptive information at registration, during verification, or in any transaction.
  4. Use fake credentials or disguise your identity.
  5. Facilitate, support, or engage in money laundering, terrorism financing, illegal gambling, or any other criminal activity.
  6. Participate in pyramid schemes, Ponzi schemes, “get rich quick” schemes, or multi-level marketing programs using your FlipEx account.
  7. Engage in transactions involving stolen goods, proceeds of crime, narcotics, or any controlled substances.
  8. Reverse-engineer, decompile, or tamper with any part of the platform.
  9. Upload or transmit viruses, malware, Trojan horses, or any harmful code to the platform.
  10. Exploit system vulnerabilities or introduce artificial flaws.
  11. Carry out automated activities that impose an unreasonable load on FlipEx’s infrastructure.
  12. Gather or steal user information or other proprietary data.
  13. Infringe on the intellectual property rights of FlipEx or any third party.
  14. Engage in any activity that violates applicable Nigerian law or other relevant regulations.

Violations may result in immediate account suspension or termination, and/or prosecution under Nigerian law.

Account Monitoring, Suspension & Termination

FlipEx reserves the right to monitor, restrict, suspend, or permanently close your account under any of the following circumstances:

  • You have violated these Terms or any applicable law.
  • We suspect your account is being used for unlawful, fraudulent, or prohibited activities.
  • We suspect your account poses a risk of money laundering, terrorism financing, fraud, or other financial crime.
  • You have provided false or misleading information in connection with your registration, verification, or transactions.
  • You have failed to respond to verification or compliance requests within a reasonable timeframe.
  • We suspect you are circumventing FlipEx’s controls, such as opening multiple accounts.
  • You have used or attempted to use unauthorised channels to share payment or personal details.
  • We are required to take action under applicable law, regulation, or order from a relevant authority.
  • You have previously violated this Agreement or any other agreement with FlipEx.

FlipEx will make reasonable efforts to notify you of any such action, except where prevented by legal, regulatory, or operational requirements. FlipEx is under no obligation to disclose its reasons for suspending or closing an account.

Upon termination, any amounts owed to FlipEx become immediately due and payable.

Investigations

FlipEx reserves the right to investigate any account or transaction suspected of violating these Terms or applicable laws. During an investigation:

  • Your account may be suspended pending the outcome.
  • You may be required to provide supporting documentation.
  • Relevant information may be shared with regulatory or law enforcement authorities where required.
  • Suspicious activity may be reported to the appropriate Nigerian authorities.

Content or materials that violate these Terms may be removed without prior notice.

Anti-Money Laundering (AML) Policy

FlipEx is committed to combating financial crimes and complies fully with all applicable Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations, including:

  • The Money Laundering (Prohibition) Act, 2011 (as amended).
  • The Terrorism (Prevention) Act, 2011 (as amended).
  • CBN AML/CFT Regulations, 2013.

To fulfil this commitment, FlipEx has implemented the following measures:

  1. A dedicated Compliance Officer is appointed to oversee and enforce our AML policies.
  2. A Risk Committee is maintained to ensure ongoing AML/CFT compliance.
  3. KYC and Customer Due Diligence (CDD) checks are performed on users based on their assessed risk level, including enhanced due diligence for high-risk transactions.
  4. Suspicious transactions are monitored, flagged, and reported to relevant authorities.
  5. Transaction limits are applied based on user verification tiers and reviewed periodically.
  6. Customer data is retained in accordance with applicable laws.
  7. All relevant staff receive regular AML/CFT training.
  8. FlipEx cooperates fully with law enforcement and regulatory bodies and may freeze or place a lien on accounts under investigation.

Financial Advice & Tax Responsibility

No Financial Advice

Nothing on the FlipEx platform — including content on our website, blog, app, or any communication from FlipEx staff — constitutes financial, investment, or professional advice. Any decision to buy, sell, or hold digital assets is solely yours and should reflect your own risk tolerance and financial circumstances.

Tax Responsibility

You are solely responsible for determining, withholding, reporting, and remitting any taxes arising from transactions conducted on the FlipEx platform. FlipEx does not provide tax advice and is not liable for any tax obligations, penalties, or non-compliance on your part.

Third-Party Services & Liability

FlipEx integrates with third-party service providers for certain features, including bill payments, payment processing, and identity verification. Please note:

  • Third-party services are subject to their own terms and conditions.
  • FlipEx does not monitor, endorse, or guarantee the accuracy or reliability of third-party products or services.
  • FlipEx is not responsible or liable for any transactions you conduct through third-party merchants or payment processors.
  • Any issues relating to third-party services should be directed to the relevant provider.

Intellectual Property

All intellectual property on the FlipEx platform — including the platform itself, software, logos, trade names, brand names, and designs — is the exclusive property of FlipXpress Digital Technologies Limited. This agreement does not transfer any ownership or rights to you.

You may not reproduce, distribute, republish, sublicense, or otherwise use any FlipEx intellectual property without prior written consent.

Third-party logos or trademarks that appear on the platform remain the property of their respective owners.

User Content

Where the platform allows users to post comments, feedback, reviews, or other content:

  • FlipEx does not filter, edit, or review user-submitted content prior to publication. Content posted by users reflects the views of the individual, not of FlipEx or its affiliates.
  • FlipEx is not liable for any content posted by users, or for any damages arising from its publication.
  • FlipEx reserves the right to remove any content that is inappropriate, offensive, defamatory, unlawful, or in breach of these Terms, without prior notice.
  • By submitting content to the platform, you grant FlipEx a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in any format or media.
  • You warrant that any content you submit does not infringe the intellectual property rights of any third party, is not defamatory or unlawful, and does not contain material intended to solicit or promote illegal activity.

Representations & Warranties

By accessing and using the FlipEx platform, you represent and warrant that:

  1. You are at least 18 years of age or the legal age of majority in your jurisdiction, and have the legal capacity to enter into and be bound by these Terms.
  2. If you are using the platform on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.
  3. All information you provide to FlipEx — including during registration, verification, and transactions — is true, accurate, current, and complete, and you will keep it updated.
  4. Your use of the platform complies with all applicable laws, regulations, and third-party rights, and you will not use the platform for any unlawful or fraudulent purpose.
  5. No further authorisation or approval from any third party is required for you to enter into this agreement or use the platform.
  6. You will not use the platform in any manner that could disable, overburden, damage, or impair any FlipEx server, or interfere with any other user’s access.

FlipEx represents that it is duly organised and has the authority to provide the services offered on the platform, and disclaims all warranties not expressly set out in these Terms to the fullest extent permitted by law.

Indemnity

You agree to indemnify, defend, and hold harmless FlipEx, its affiliates, officers, directors, and employees from any claims, damages, liabilities, or expenses (including legal fees) arising out of:

  • Your use or misuse of the platform.
  • Your violation of these Terms.
  • Any unauthorised use of your account.
  • Infringement of any third-party rights arising from your actions.

Disclaimers & Limitation of Liability

  • The FlipEx platform is provided “as is” and “as available” without warranties of any kind.
  • FlipEx does not guarantee uninterrupted, error-free, or secure operation of the platform at all times.
  • FlipEx is not liable for delays or failures caused by events outside our control, including internet outages, regulatory actions, or payment system failures.
  • To the fullest extent permitted by law, FlipEx disclaims liability for any indirect, incidental, special, or consequential damages arising from your use of the platform.
  • FlipEx is not liable for losses arising from market rate fluctuations, declined transactions, or downtime.
  • All FlipEx transactions are conducted exclusively through the official website (flipexapp.com) or the official mobile app. FlipEx does not offer services through social media platforms.

Grievance & Dispute Resolution

FlipEx is committed to transparent and responsive customer service. In the event of a complaint or dispute:

  1. Contact us first through an official channel (see Section 29).
  2. We will acknowledge your complaint promptly and work to resolve it fairly.
  3. If a dispute cannot be resolved informally, the parties agree to refer the matter to mediation in accordance with applicable Nigerian law.
  4. All disputes will be handled on an individual basis — not through class, consolidated, or representative actions.

Official complaint channels:

Entire Agreement

These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and FlipEx with respect to your use of the platform. They supersede all prior agreements, representations, or communications — whether written or oral — relating to the same subject matter.

Relationship

Nothing in these Terms shall be construed as creating an agency, partnership, joint venture, employment, or franchise relationship between you and FlipEx. Each party is acting independently and neither party has the authority to make commitments on behalf of the other.

Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court or tribunal, it will be treated as deleted without affecting the remaining provisions. Where a provision can be made valid with minimal modification, it will apply as modified.

Assignment

You may not assign your rights or obligations under these Terms to any third party without our prior written consent. Any attempt to do so will be void and constitute a material breach of these Terms.

FlipEx may assign these Terms or subcontract its obligations at any time without your consent.

Waiver

Our failure to enforce any provision of these Terms at any point shall not be construed as a waiver of our right to enforce that provision in the future. No single or partial exercise of a right or remedy prevents any further exercise of that right or remedy.

Force Majeure

FlipEx shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, fire, flood, or acts of God.
  • Government actions, war, civil unrest, or strikes.
  • Internet or telecommunications failures.
  • Power outages or electronic/mechanical malfunctions.
  • Malware or cyberattacks beyond our control.

Cookies

The FlipEx platform uses cookies to enhance your experience and support analytics. By using the platform, you consent to the use of cookies in accordance with our Privacy Policy.

Hyperlinking to Our Content

You may link to the FlipEx website, provided that the link:

  • Does not portray FlipEx, its services, or partners in a false, misleading, derogatory, or offensive manner.
  • Does not imply any form of association, approval, or endorsement without our prior written consent.
  • Is not used for illegal or fraudulent purposes.

The following organisations may link to our website without prior written consent: government agencies, search engines, news organisations, and accredited businesses (excluding non-profit solicitors and charity fundraising groups), provided the link meets the above conditions.

All other link requests must be submitted to admin@flipexapp.com. We reserve the right to request removal of any link that violates these Terms.

Please note: Use of our logo or branding elements requires a formal trademark licence agreement. Unauthorised use is strictly prohibited.

Governing Law

These Terms are governed by and shall be construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of Nigerian courts.

Contact Us

For questions about these Terms, or to raise a complaint, please contact us through official channels only: