FlipEx Privacy Policy
Information We Collect
Personal Information: We collect personal information such as your name, email address, phone number, date of birth, and government-issued identification details (for KYC/AML compliance) when you register for an account, complete identity verification, or otherwise provide it to us.
Financial and Transaction Information: We collect bank account details, wallet addresses, transaction history, gift card details, trade activity, and payout information to process transactions on the Service.
Device Information: We collect information about your device, including device make and model, operating system version, unique device identifiers, IP address, mobile network information, and other technical information.
Usage Information: We collect information about how you use our Service, including the features you access, actions you take, pages you visit, session duration, and performance data.
Image Information: We collect images you upload to the Service, including gift card images, identity verification documents, and profile photos, along with metadata associated with those images.
Location Information: We may collect approximate location information based on your IP address or, with your permission, more precise location data from your device.
Communications: We collect the content of messages you send to our customer support team and your communication preferences.
How We Use Your Information
- To provide, operate, and maintain the Service and its features.
- To process transactions, verify identity, and disburse payouts to your wallet or bank account.
- To comply with legal, regulatory, anti-money-laundering, and Know-Your-Customer (KYC) obligations.
- To personalize content and recommendations based on your use of the Service.
- To communicate with you about your account, transactions, security alerts, and updates to the Service.
- To send you marketing communications, including our newsletter, about products, promotions, leaderboard standings, and offers, where you have consented or where permitted by law.
- To analyze how users interact with the Service to improve quality, performance, and develop new features.
- To detect, prevent, and respond to fraud, security incidents, and prohibited activity.
- To enforce our Terms of Service and protect the rights, safety, and property of FlipEx and our users.
Leaderboard and Public Rankings
The Service includes a leaderboard feature that recognizes top users based on trading activity and other engagement metrics. Leaderboard standings are published periodically within the app and may also be included in our newsletter and other official FlipEx communications.
Consent - By creating an account, you accept our Terms of Service and this Privacy Policy via the consent checkbox shown during sign-up. That consent includes consent to the collection, processing, and publication of your leaderboard information as described in this section. Participation in the leaderboard is automatic for eligible users who have accepted these terms.
Anonymization - The information published on the leaderboard is anonymized. We do not publish your full name, email address, phone number, profile photo, or any other directly identifying personal information alongside your leaderboard ranking. Other users viewing the leaderboard cannot identify you from the published information. Each user is able to identify only their own entry on the leaderboard, through the in-app interface where they are signed in to their account.
Data uploaded to our servers - Leaderboard standings are computed on, and stored on, servers operated by FlipEx and our cloud infrastructure providers. The underlying transaction and activity data used to compute these standings is the same data already collected as part of your normal use of the Service.
Opting out - If you do not wish to appear on the leaderboard, even in anonymized form, you may opt out at any time by contacting us at support@flipexapp.com. Opting out of the leaderboard does not affect your ability to use the other features of the Service.
How We Share Your Information
Service Providers - We share information with third-party service providers that help us operate the Service, including cloud hosting providers, payment processors, identity verification providers, analytics providers, customer support tools, and email and communications platforms (including the platform used to send our newsletter). These providers process information on our behalf and under our instructions.
Business Partners - We may share information with business partners, including liquidity providers, crypto exchanges, and bill payment aggregators, to facilitate the services you request through the app.
Legal and Regulatory Authorities - We may disclose information in response to a subpoena, court order, regulatory request, or other legal process, or where we believe disclosure is necessary to comply with applicable law, prevent fraud, or protect the rights, property, or safety of FlipEx, our users, or others.
Corporate Transactions - If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
With Your Consent - We may share information with other parties when you direct us to do so or otherwise consent to the sharing.
We do not sell your personal information.
Data Storage and Security
Your information is uploaded to and stored on servers operated by FlipEx and our trusted cloud infrastructure providers. We implement appropriate technical and organizational measures designed to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices and Rights
You have the following choices and rights regarding your information:
Account Information: You can review and update your account information at any time through your in-app profile settings.
Marketing Communications: You can opt out of marketing emails, including our newsletter, by clicking the unsubscribe link in any marketing email or by adjusting your notification preferences in the app.
Leaderboard: You can opt out of appearing on the leaderboard at any time by contacting support@flipexapp.com.
Device Permissions: You can manage permissions (such as camera, photo library, location, and notifications) through your device settings.
Access, Correction, and Deletion: You may request access to, correction of, or deletion of your personal information by contacting us at support@flipexapp.com. We will respond in accordance with applicable law. Note that we may be required to retain certain information for legal, regulatory, or audit purposes.
Children's Privacy
Our Service is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.
International Data Transfers
FlipEx is based in Nigeria. If you access the Service from outside Nigeria, your information may be transferred to, stored, and processed in Nigeria or in other countries where our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws.
Data Retention
We retain your information for as long as your account is active, as needed to provide the Service, and as required to comply with our legal, regulatory, tax, and accounting obligations. When information is no longer needed, we securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website or within the app. If we make material changes, we will notify you through the app, by email, or by other appropriate means before the changes take effect. Your continued use of the Service after any such changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@flipexapp.com (support enquiries) | admin@flipexapp.com (other enquiries)
Company: FlipXpress Digital Technologies Limited